I am too busy to learn to improve the process! This statement is only funny because it is so true. It is one of the first mindsets you have to break within yourself and then within your team if you want to achieve consistent operational excellence.
As projects and contractors grow in size and complexity, it is impossible for leaders to be everywhere and see everything, yet they are 100% accountable for the outcomes. Leverage simple indicators like a rockstar to quickly identify areas of concern.
Identifying all the opportunities for development of talent and improvement of the operation for a contractor is overwhelming at best. You can't "punch list" a business like you can a project. Prioritization and sequencing are crucial for success.
