Root Cause Analysis to Behavior Level

Contracting businesses and projects always have problems.

D. Brown Management Profile Picture
D. Brown Management
July 25, 2018 2 minute read
Share

What’s important is that a team develops the skills and routine habit for continuously improving (PDCA).  When troubleshooting a problem it’s important to do Root Cause Analysis (RCA) so that you aren’t just putting a band-aid on it.

Leadership Tools: Root Cause Analysis down to Behaviors. Taking troubleshooting down to behaviors and focus on developing a culture of behaviors.

Root Cause Analysis; also called “5 Why’s” dives into

  1. What happened?  The undesirable outcome.
  2. How did it happen?  Process, controls, etc.
  3. Why did it happen?  Contributing factors including culture, competency, behaviors, etc.

There are lots of elements to RCA as NASA outlines.

RCA is a major element of the Last Planner System and the Rapid Learning after evaluating the PPC on the weekly work plan.

As you are doing your own Root Cause Analysis look at the underlying behaviors that allowed the problem to happen or heavily contributed to it.  

If you do this a half-dozen times looking back at project or company problems you will start to see recurring themes in behaviors that contributed to an undesirable outcome.  

After you get there do a few things:

  • Look at your values.  Are they defined as behaviors - “I will…” type of statements?  
  • Are they the opposites of the bad behaviors that contributed to the problems?
  • Do you have a good method of identifying these desired behaviors in your hiring process?
  • Do you have a good feedback system to reinforce the right behaviors?  
  • Are you leading by example?
The Contractor Scoreboard - A Contractor Must Do 3 Things
This outcome-based scoreboard keeps everyone focused on what matters. Avoid metric overload and diffusion of resources. All other metrics throughout all levels of the organization fall into a hierarchy below these with priorities changing over time.
Related Article
Business Model Basics for Contractors
A contractor's strategic choices along with the supporting management systems and organizational structure must fit into a viable business model. A business model IS NOT a business plan.
Related Article
Vision + Execution
The first limitation most people and companies put on themselves is the size of their vision. While vision alone will not guarantee your achievement, a limited vision will nearly always guarantee limited achievement.
Related Article