Knowledge Management Pyramid

Knowledge Management is a complex topic and the contractors who learn to manage it the best will have an edge in the market.

D. Brown Management Profile Picture
Share

There are several models that can help you visualize the differences between different types of “knowledge” in your organization and an individual’s ability to work at different levels.

Quote: Free access to data does not turn into knowledge without effort. Hans Rosling. The Knowledge Management Pyramid.

One of these is called the DIKW Pyramid for:

  • Data: Simply signals and other inputs.
  • Information: Data that has been organized into a useful format.
  • Knowledge: Information put in context.  
  • Wisdom: Knowledge turned into decisions and action.

A closely related concept is "Situational Awareness" levels of Perception, Comprehension, and Projection.  

Think about your best project team members, including conceptual estimators who are great at the preconstruction stage. They have phenomenal abilities to take a wide range of data and turn it into a complex 5D model of the project in their heads that they make great decisions from.  

Back up to a world view of data vs. wisdom with the book Factfulness




10 Jugs of Wine - A Tale from Japan
Diffusion of personal responsibility can occur quickly on teams. Everyone must contribute. This is a simple tale from Japan that elegantly illustrates the point and includes how people react even when the failed results are clear.
Production Tracking - Troubleshooting Problems
Implementing production tracking without a program to ensure effective troubleshooting of the problems will be minimally effective. Look at this in two major stages.
Accounting and Finance (Similarities, Differences, and Integration)
For a growing contractor, understanding the differences between accounting and finance is often a challenge. The two functions are related but very different.