Customer Strategy Intersection

Having an effective market strategy is the #1 thing a contractor can do to ensure sustainable and profitable growth.

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Having an effective career strategy is the #1 thing you can do to be fulfilled personally, professionally and financially.  

Strategy Tools: Alignment With the Market. Customer Strategy Intersection.

The ultimate goal for a leader is to have a team with their career strategies aligned around a winning market strategy.  In this scenario your ability to recruit, develop and retain great talent will be nearly unlimited. With a team like this everyone will wake up in the morning wanting to RUN TO WORK!  The team will be having so much fun adding so much value to your customers that profitable growth is inevitable.  

For your strategy brainstorm the following and look for intersections:  

  • What are we GREAT at?  Better than 95% of the contractors in the market?  For brainstorming include things that with deliberate practice you could get great at within a short period of time.  
  • What do we LOVE doing?  If you don’t absolutely love what you are doing then the work won’t be fulfilling and profitable growth won’t be sustainable.  
  • What do customers really NEED?  This is tricky to get to because sometimes they don’t even know themselves.  This often requires Root Cause Analysis (RCA) type of tools to uncover those.  Hint - “on-time and on-budget” are surface level items.  Going deeper will accelerate your business development, project execution and growth beyond your wildest imagination.  
  • What do customers state they WANT?  This is not always the same as their truly deep needs and if you don’t appeal to their wants you won’t ever get a chance to address their needs. 

Having an experienced and unbiased 3rd party help facilitate the development of your market strategy is one of the best investments you can make.  Schedule a call to learn more.

Good to Great - Get the Right People




Talent Development Quote - Jack Welch
From 1981 through 2001 under CEO Jack Welch, GE’s market cap (value) grew 18% compounded annually from $14B to $410B. A large part of this profitable growth was due to the rigor placed on their talent development processes directly from the CEO.
CFMA: Effective Interviewing Processes
As part of the talent diagnostics luncheon, 83% of the group identified a lack of qualified candidates. Only 35% self-rated their interviewing process as “Very Effective,” while many cited lack of time to effectively manage the process.
Executive Toughness and Focusing on Process
When leading any team to victory, you can’t underestimate the value of strategy or that burning desire to win built deeply within yourself and everyone else on the team. They only represent a small part of what it takes to win consistently.