A Business Exists to Serve a Customer

Without satisfied and growing customers, nothing else a contractor does will matter.

D. Brown Management

February 11, 2019 2 minute read

Few things are more profitable for contractors than recurring work negotiated with a select group of project owners. That’s why customers are the first key metric on the scoreboard.

Quote: A business exists to serve a customer. Peter F. Drucker

Likewise, few things unite a culture faster than creating an intense focus on the customer in every job role description and evaluation.

Review your stated mission, vision, values, strategy, job descriptions, meeting discussions, evaluations, calendars, and other communications. How often does the customer come into them? Are they framed in a positive or negative manner?

How clear is your market strategy, including your existing top customers and ideal customer profile?

Organizational Change and Sustainable Growth

Improving the rate that change is adopted across the whole company becomes increasingly more important and more challenging as a contractor grows. We will cover the basics of change, including how it is linked to strategic choices and management.

leadership management Organizational Development strategy

8 Indicators That You May Be at a Growth Inflection Point

While there is no "Perfect Signage" about the growth inflection points that contractors must navigate through, these eight questions can help you evaluate where you are at.

business planning Organizational Development strategy sustainable growth

The Four Traits of Successful Executives

There is a lot more to success than being charismatic and extroverted with a perfect track record. The ghSMART company conducted research on over 2,000 leaders, correlating detailed notes from the candidate screening process with their results as leaders.

leadership organizational planning